Returns & Exchanges
This policy applies to frames and sunglasses purchased from ALOOOOHA.
Within 7 days of delivery: change-of-mind returns
You may request a return or exchange if the item is in its original condition, suitable for resale, with all packaging and included accessories. Customers pay return and exchange shipping costs for non-quality-related requests.
Days 8–30 after delivery: issue-based support
Change-of-mind returns and exchanges are unavailable during this period. For quality issues or incorrect or missing items, we cover the related shipping costs and arrange a return, exchange, or replacement as appropriate. Damage caused by improper use or storage is not eligible for a return or exchange.
After 30 days: complimentary counter care
Bring your glasses purchased from us to our counter for free adjustments and nose pad or screw replacements, subject to the condition of the glasses and compatible parts.
How to request a return or exchange
Contact customer service first with your order and item details. Once the arrangements are confirmed, send the item to the designated warehouse address provided by customer service.